This Privacy Policy ("Policy") describes the commitment of WE 88 in protecting the personal information of all users and members of our platform at we88-vip.net. We take our responsibilities as a data controller seriously, in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.
By registering for or using the services of WE 88, you consent to our collection and use of your personal data as described in this Policy. Please read this document carefully in its entirety.
Introduction and Scope of Privacy Policy
This Privacy Policy applies to all individuals who register an account, browse the website, use the application, or interact with the WE 88 in any manner. This includes registered members, website visitors, and anyone who contacts our customer support team.
WE 88 operates as an online entertainment platform offering a wide range of services to Malaysian players — from Live Casino games, slots, table games, roulette, and jackpots, to Sports Betting covering Malaysia Super League football, EPL, badminton, e-sports, and much more.
As a responsible data controller, WE 88 committed to ensuring that all personal data we handle is protected with a high level of security and used only for legitimate purposes in accordance with Malaysian law.
Scope of Application: This policy applies to the we88-vip.net website, all associated subdomains, the WE 88 mobile application, and all communications received from or sent to WE 88 through any channel.
Types of Personal Data Collected
WE 88 only collects personal data that is strictly necessary to provide our services safely and effectively. The following are the categories of data we collect:
| Data Category | Sample Information | Collection Methods |
|---|---|---|
| Personal Identity | Full name, MyKad number, date of birth, gender | Registration forms, KYC process |
| Contact Information | Email address, mobile number, home address | Account registration, profile updates |
| Financial Data | Bank account number, e-wallet number, transaction records | Deposit & withdrawal processing |
| Technical Data | IP address, device type, web browser, operating system | Automated system logs |
| Usage Data | Game records, betting history, login timestamps | In-platform activity |
| Communication Data | Live chat records, support emails, feedback | Customer Support Interactions |
WE 88 does not collect sensitive data such as health information, religious beliefs, political opinions, or criminal records unless specifically required by Malaysian law.
How WE 88 Uses Your Personal Data
Personal data collected by WE 88 used solely for the following purposes, and we will not use your data for any other purpose without notifying you in advance:
- Account management: Securely create, verify, and manage your WE 88 member account.
- Transaction processing: Processing deposits and withdrawals via Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, and FPX including Maybank2u and CIMB Clicks.
- Identity verification (KYC): Complying with Malaysian legal requirements relating to anti-money laundering and age verification.
- Customer support: Responding to enquiries, resolving issues, and improving the quality of our service to you.
- Platform security: Detecting, preventing, and investigating fraudulent activity, misuse, or security threats.
- Legal compliance: To comply with legal obligations, regulations, and directives from relevant Malaysian authorities.
- Service improvement: Analysing usage patterns in aggregate (not individually) to improve the WE 88 user experience.
- Marketing communications: Sending promotional notifications and bonus offers — only where you have given consent, and you may unsubscribe at any time.
Legal Basis for Data Processing
In accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia, WE 88 process your personal data on one or more of the following legal bases:
Consent
You have given us your explicit consent during account registration to process your data for specified purposes.
Contract Fulfilment
Processing is necessary to fulfil the service agreement between you and WE 88.
Legal Obligations
WE 88 is required under Malaysian law to process certain data for regulatory compliance purposes.
Legitimate Interests
Processing is necessary for WE 88's legitimate interests, such as platform security and fraud prevention.
Data Sharing with Third Parties
WE 88 does not sell, rent, or disclose members' personal data to any third party for marketing purposes without your explicit consent. However, under the following limited circumstances, we may need to share data with certain parties:
- Payment service providers: E-wallet providers (Touch 'n Go, GrabPay, Boost, ShopeePay) and banks (via DuitNow, FPX — Maybank2u, CIMB Clicks) to securely process your financial transactions.
- Technology provider: Companies that provide server hosting, security monitoring, and technical support services for the WE 88 platform — all bound by strict data protection agreements.
- Malaysian authorities: Government agencies, law enforcement bodies, or courts where required by Malaysian law or a valid court order.
- Game provider: Third-party gaming companies that provide slots, live casino, and other games on the WE 88 platform may receive the minimum technical data required for game functionality.
Contractual Obligation: All third parties who receive WE 88 members' personal data are required to sign a data protection agreement obligating them to safeguard that information to the same strict standards as WE 88 itself.
WE 88 Data Security Measures
Protecting members' personal data is the absolute top priority for WE 88. We implement a range of technical and organisational security measures to protect your data from unauthorised access, loss, destruction, or accidental disclosure:
While WE 88 takes all reasonable steps to protect your data, no security system can be guaranteed to be 100% secure. Members are also responsible for keeping their WE 88 account password confidential and must not share their login credentials with anyone.
Data Retention & Deletion Policy
WE 88 retains your personal data only for as long as is strictly necessary to fulfil the original purpose of collection or to comply with Malaysian legal and regulatory requirements.
- Active account data: Retained for the duration of your active membership with WE 88.
- Financial transaction data: Retained for a minimum of 7 years in accordance with Malaysian legal requirements relating to financial records and taxation.
- KYC and identity verification data: Retained for the duration of active membership and up to 5 years after account closure, in compliance with AML (Anti-Money Laundering) requirements.
- Support communication logs: Retained for 3 years for service improvement and dispute resolution purposes.
- Technical data and system logs: Retained for 90 days and subsequently deleted or anonymised.
Once the retention period expires, your personal data will be securely deleted or anonymised so that it can no longer be linked to you personally.
Your Rights as a WE 88 Member
As a member WE 88 and as an individual protected under Malaysia's PDPA, you have the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:
Right of Access
You have the right to request a copy of all personal data we hold about you. Requests will be processed within 21 business days.
Right to Rectification
You have the right to request corrections to any personal data in WE 88's records that is inaccurate or incomplete.
Right to Erasure
You may request the deletion of your personal data when it is no longer required, subject to our legal obligations.
Right to Withdraw Consent
You may withdraw your consent to data processing at any time, although this may affect our ability to provide certain services.
Right to Opt Out of Marketing
You may opt out of marketing communications from WE 88 at any time via your account settings or by contacting our support team.
Right to Complain
If you are dissatisfied with how WE 88 handles your data, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia.
To exercise any of the above rights, please contact WE 88's Privacy Officer by email at privacy@we88-vip.net. We will respond within 14 business days of receiving your request.
Cookies & Tracking Technology Policy
Platform WE 88 uses cookies and similar tracking technologies to enhance the user experience, ensure platform security, and analyse platform usage. The following are the types of cookies we use:
| Cookie Type | Purpose | Period | Withdrawable? |
|---|---|---|---|
| Essential Cookies |
Login functionality, session security, transaction verification | Session / 30 days | No — the platform cannot function without this |
| Preference Cookies |
Saving your language settings, display preferences, and game preferences | 1 year | Yes — your experience may be less personalised |
| Analytical Cookies |
Understanding platform usage patterns for continuous improvement | 2 years | Yes — with no impact on core functionality |
| Security Cookies |
Detecting and preventing suspicious activity and fraud | Session | No — essential for account security |
You can manage or delete cookies through your web browser settings. However, disabling essential cookies may cause certain features of the WE 88 platform to not function properly.
Children's Privacy & Age Restrictions
Platform WE 88 is intended for individuals aged 18 years and above. We do not knowingly collect personal data from children or minors.
Should we find that personal data of a minor has been collected without valid parental or guardian consent, we will take immediate steps to delete that data and close the account in question.
If you believe your child who is under age has registered an account with WE 88, please contact us immediately at support@we88-vip.net so that we may address the matter promptly and in strict confidence.
Amendments to This Privacy Policy
WE 88 reserves the right to amend this Privacy Policy at any time to reflect changes in our privacy practices, Malaysian legal requirements, new technologies, or business developments. When material changes are made, we will:
Updating the "Last Updated" date at the top of this page
Sending email notifications to all registered WE 88 members
Displaying a notice within the WE 88 platform upon next login
Continued use of the WE 88 platform following notification of any amendments constitutes acceptance of the updated Privacy Policy. If you do not agree with the changes, you have the right to close your account.
Contact WE 88's Privacy Officer
If you have any questions, concerns, or complaints regarding this Privacy Policy or how WE 88 handles your personal data, please do not hesitate to contact us:
Privacy Email
Privacy@we88-vip.net
Response within 14 business days
Customer Support
Support@we88-vip.net
In-platform live chat 24/7
Complaint to the PDPA Commissioner: If you remain dissatisfied with how WE 88 has handled your privacy complaint after we have been given a reasonable opportunity to resolve it, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia.